Privacy Policy

1. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, and date of birth.
• Contact Data: includes email address and telephone number. We use your registered email address to deliver your reward vouchers.
• Age Data: your date of birth, used only to confirm you are 18 or older before you take part in contests. We do not store a date of birth that shows you are under 18.
• Financial Data: none. Fantasy11 takes no payments and never asks for card, bank or UPI details.
• Activity Data: the teams you build, the contests you enter, F11 Coins and vouchers earned, and voucher requests.
• Advertising Data: Fantasy11 is supported by ads. Our advertising partners, Google AdMob in the mobile app and Google AdSense on the website, may collect the advertising identifier of your device, its IP address and approximate location, and information about the ads you see, to serve and measure ads. You can reset or limit the advertising identifier in your device settings. See the Google policy at policies.google.com/technologies/ads.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.

2. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new user and manage your account.
• To process and deliver your contest entries and manage your account's virtual F11 Coin balances.
• To verify your identity and ensure you are legally permitted to play (e.g., confirming you are 18+).
• To improve our website, application, products/services, marketing, customer relationships, and experiences.

3. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in section 2 above.

• Service Providers: Third-party companies that provide IT and system administration services and fraud detection, including Google (Sign-In and Firebase notifications), Sentry (crash reports from the mobile app) and Cloudflare (bot checks and file storage).
• Advertising Partners: Google AdMob and Google AdSense, as described above.
• Legal Authorities: To law enforcement agencies, regulators, and other authorities acting as processors or joint controllers based in India who require reporting of processing activities in certain circumstances.

4. Your Choices

• Delete your account: from your Profile page in the app or on the website. This removes your sign-in details and personal data and ends all sessions; contest history is kept without your identity.
• Questions: write to us at [email protected].
• Grievances: write to our Grievance Officer, Vijaya Sekhar, at [email protected]. We aim to resolve complaints within 15 days.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. How Long We Keep Your Data

We keep your personal data while your account is active. When you delete your account, we remove your sign-in details and personal data, and keep contest history without your identity. We may keep records of vouchers already processed, messages you sent us through Help & Feedback, and anything else the law requires us to keep.